FAQs

FAQs
WHAT IS THE ONLINE SERVICE DIRECTORY?

The Online Service Directory is an online referral tool. It is an easily accessible database which contains information on government-funded and organisation-run services which work with families who are separating, or have separated.

The Online Service Directory provides comprehensive and up-to-date information on all services which are listed, including:

  • name
  • location
  • contact information
  • opening times
  • who is eligible for the service
  • fees (if any)
  • waiting times
  • eligibility
WHY HAVE A SERVICE DIRECTORY?

The aim for the Service Directory is to assist professionals in the Family Law sector to seamlessly access information on a vast range of relevant family law services.  

The Service Directory will allow professionals to:

  1. help clients navigate the complexities of the Family Law System
  2. make more accurate referral for their clients, especially if their own organisation doesn’t offer all the services their clients may require.

For example, a client may be referred to an organisation who only offers mediation services but the client also needs counselling. The organisation can use the WAFLPN Service Directory to look up and refer their clients to counselling services in a location which is convenient to them.

WHO CAN USE THE SERVICE DIRECTORY?

The Service Directory has been designed to be used by and assist professionals who work directly or indirectly in the Family Law sector.

Members of the public are able to use the Service Directory, but it would be mainly to get an idea of the services available and how to access or contact them - not a self-referral tool.

WHO RUNS THE SERVICE DIRECTORY?
HOW DO YOU REGISTER A SERVICE ON THE SERVICE DIRECTORY?

To register your service for inclusion on the Online Service Directory, simply fill in the form here.

If you wish to update any information about a service already registered on the database, please contact the team at WAFLPN at [email protected].

If you have any problems or general enquiries about the Online Service Directory, please contact the WAFLPN here and a member of staff will get back to you.

WHAT IS THE CRITERIA TO BE ABLE TO REGISTER ON THE SERVICE DIRECTORY?

Any services or organisations who receive state or federal government funding (excluding one-off grants) are eligible to be registered on the WAFLPN Service Directory.

Listings of individual, private practitioners (i.e. lawyers, psychologists etc.) are not eligible to be included on the Service Directory. However, the ‘Services without a Location’ of the Service Directory will provide links to directories where private practitioners can be searched for (i.e. FLPA’s directory of Private Law Practitioners).  

IS THERE A FEE INVOLVED?

No – the Online Service Directory is completely free to both join and use.

PLEASE NOTE: any individual services registered on the service directory may require a fee to use their service – this will be detailed on the service’s dedicated landing page.

HOW DO YOU USE THE SERVICE DIRECTORY?

Please refer to our user manual for a step-by-step process on how to use the service directory.

WHAT IS THE WA FAMILY LAW PATHWAYS NETWORK (WAFLPN)?

Funded by the Attorney-General's Department, the Family Law Pathways Networks across Australia support practitioners to work collaboratively, maintain strong working relationships and develop appropriate referral mechanisms, across the broad family law system.

The objective of the Western Australia Family Law Pathways Network is to foster strong links with locally based providers who operate as part of, or alongside, the family law system, to enhance collaboration and improve overall assistance to separated and separating families

The Western Australia Family Law Pathways Network (WAFLPN) aims to facilitate a sustainable dialogue between providers in the family law system in order that practical and principled improvements can be made to the system, which benefit clients in both the short and long term.